Call Center Incubation Services Philippines

Opening up a call center in the Philippines has never been cheaper, faster and easier than today, thanks to call center incubation services. Companies that want to start their own call center operation in the Philippines can choose to build a facility from scratch or to incubate with the country’s largest and leading call center incubation service provider. The advantages of incubating with a company that has more than 10 years experience in building state-of-the-art call center facilities are numerous. One of the key advantages is cost. Setting up a call center facility comes with risks, uncertainties and a heavy capital layout. Companies opting to incubate with the country’s leading call center infrastructure provider PITON-Global can not only start to operate within a couple of weeks but also, and more importantly, do not have to cash out hundreds of thousands of dollars to build a facility. Another key aspect is that the call center incubation facilities of the country’s leading call center infrastructure provider have been used and tested and are therefore extremely reliable. Call center incubation facilities of the country’s premier service provide are all located in AAA+ buildings and meet the highest quality and security requirements of multinational companies. Best of all, call center incubation services are extremely affordable. The country’s leading call center incubation service provider offers incubation facilities across the Philippines.

What to look out for prior to considering a call center incubation facility in the Philippines (Check list):

a) Location

The location of a call center facility is the key to attracting and retaining qualified call center agents. The call center incubation facility should have good access to public transportation (jeepneys, buses, trains, taxis). Call center agents today can and will choose to work for call centers that are strategically located (e.g. close to malls, train stations, etc.). Qualified agents will avoid working for call centers located in remote, less secure areas of the Philippines.

b) Surroundings/General Infrastructure

Most call center agents work in the evening or at night. The infrastructure where the call center is located (e.g. coffee shops, Mc Donalds) also plays a very critical role for attracting qualified call center employees.

c) Call Center Infrastructure

A large percentage of agents prefer to work in call centers that offer pleasant and clean (state-of-the-art) work environment.  Call center employees take great pride in working in call centers and will choose a work environment that they feel most comfortable in.

d) Experience

Take a close look at the experience level of the company that you intend to incubate with. Putting up a decent looking call center facility is fairly easy and can be done by anyone. Building a secure, extremely reliable, fully redundant call center facility is not that easy. It is encouraged that you ask the right set of questions:  How long has your company been in existence? How many call center facilities have you built over the last five or 10 years? Who are your technology partners? (Talk to them.) Who are your clients? (Ask for ones that ring a bell and mean something to you.). How do you choose your locations? Who provides tech support? What is their qualification level?

e) Client References

Ask for a list of clients. Not just a few. Get references and verify those.